Legal

Terms of Service

Last updated: 18 May 2026

These terms govern your use of Zentria. By creating an account or using the service, you agree to them. Please read them carefully.

1. Who we are

Zentria is a software-as-a-service customer relationship management product operated by:

In these terms, "Zentria", "we", "us" and "our" refer to Happy Cloud Studio Sp. z o.o. "You" refers to the business or individual who agrees to these terms by creating an account.

2. Definitions

• Service: the Zentria CRM application, the website at zentriacrm.com, and any related products we provide.
• Account: the user record created when you register, identified by your email address.
• Workspace: the tenant under which a team uses the Service. Each workspace has one Owner and may have multiple Sales Reps.
• Customer Data: the data you upload or enter into the Service (contacts, deals, notes, tasks, attachments, and similar).
• Beta: the period during which the Service is offered free of charge and without a service level agreement, as described in section 5.

3. Eligibility

You may use Zentria only if you are at least 18 years old and have the legal capacity to enter into a binding contract. Zentria is designed for business use. By signing up, you confirm you are acting on behalf of a business or in a professional capacity.

4. Your account

You are responsible for:

• Keeping your login credentials confidential.
• All activity that happens under your account.
• Notifying us promptly at zentriacrm@happycloudstudio.com if you suspect unauthorized access.
• Ensuring that any colleagues you invite as Sales Reps follow these terms.

The Owner of a workspace controls who has access and what role they hold. We may rely on actions taken by anyone who logs in with valid credentials.

5. Beta period

The Service is currently offered in a beta period.

• Use during beta is free of charge.
• Features may be added, changed, or removed without notice.
• We do not commit to any specific uptime, response time, or data retention guarantees during beta.
• Beta participants may be offered a permanent founder discount when paid plans launch. Any such offer will be communicated by email and is subject to its own terms.

We will give reasonable advance notice before the beta ends and paid plans become required.

6. Paid plans (once available)

When paid plans launch:

• Subscription fees, billing cycles, and currency will be those displayed at checkout or in your Billing settings.
• Subscriptions auto-renew until cancelled. You can cancel at any time from your Billing settings; cancellation takes effect at the end of the current billing period.
• Fees are exclusive of VAT unless stated otherwise. We will apply VAT according to the place-of-supply rules of EU law.
• If a payment fails, we will retry and notify you. After a reasonable grace period, your workspace may be suspended until the balance is settled.
• Refunds are issued only where required by law or at our discretion.

7. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose, including infringing intellectual property rights or sending unsolicited bulk email.
• Upload content that is illegal, defamatory, or violates the privacy or other rights of any person.
• Use the Service to store special categories of personal data (health data, biometric data, data on criminal convictions, and similar) unless explicitly agreed in writing with us. Zentria is not designed or certified for sensitive-category processing.
• Probe, scan, or test the security of the Service without our prior written consent.
• Interfere with or disrupt the integrity or performance of the Service.
• Attempt to access another customer's workspace.
• Reverse engineer, decompile, or attempt to extract source code, except to the extent expressly permitted by law.
• Resell or sublicense the Service without our prior written consent.
• Use the Service to build a competing product.

We may suspend or terminate accounts that violate these rules, with or without notice depending on severity.

8. Your data

You own your Customer Data. We claim no rights in it beyond what is needed to operate the Service for you.

You grant us a limited, non-exclusive licence to host, transmit, display, and process Customer Data solely to provide the Service. We do not use Customer Data to train machine learning models, profile your customers, or for any purpose unrelated to delivering the Service.

Where we act as a processor of personal data on your behalf, the data processing arrangements set out in our Data Processing Agreement apply and form part of these terms.

9. Our intellectual property

Zentria, including the software, design, brand, and content of the website, is owned by Happy Cloud Studio Sp. z o.o. and is protected by intellectual property laws. These terms do not transfer any of those rights to you.

10. Service availability

We aim to keep Zentria available continuously, but we do not promise uninterrupted access. The Service may be unavailable for maintenance, updates, or reasons outside our control. During beta, no service level agreement applies. Once paid plans launch, any service level commitments will be set out in a separate document and made available from your Billing settings.

11. Third-party services

The Service relies on third-party infrastructure (currently Supabase and Cloudflare, among others listed in our Privacy Policy). We are not responsible for outages or issues caused by these providers, but we will work to restore service promptly.

12. Suspension and termination

You may terminate at any time by deleting your workspace from Settings. We may suspend or terminate your account if:

• You materially breach these terms.
• Required by law or by an order of a competent authority.
• Your account remains unpaid after a reasonable grace period (once paid plans apply).
• The continued operation of your account creates a security or legal risk for us or other customers.

Where we terminate without your fault, we will give you reasonable notice and a chance to export your data. After termination, Customer Data is deleted within the timeframes described in our Privacy Policy.

13. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We do not warrant that the Service will be uninterrupted, error-free, or fit for any particular purpose. Statutory rights of consumers, where applicable, are not affected.

14. Limitation of liability

To the maximum extent permitted by applicable law:

• Neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption.
• Our total aggregate liability arising out of or in connection with these terms or the Service is limited to the amount you paid us for the Service in the twelve months preceding the event giving rise to the claim. During the beta period, when no fees are charged, our liability is limited to 100 EUR.
• Nothing in these terms limits liability for gross negligence, wilful misconduct, fraud, or any liability that cannot be limited under applicable law.

15. Indemnity

You will defend and indemnify us against third-party claims arising from your unlawful use of the Service or from Customer Data that infringes the rights of third parties or violates applicable law, except to the extent caused by our breach of these terms.

16. Changes to the Service or these terms

We may modify the Service or these terms from time to time. For material changes to the terms, we will notify you by email or in-app at least 30 days before they take effect. If you do not agree, you may terminate your account before the changes take effect. Continued use of the Service after the effective date constitutes acceptance.

17. Confidentiality

Each party agrees to keep the other's non-public information confidential and to use it only for the purposes of this agreement. This obligation survives termination for three years.

18. Governing law and jurisdiction

These terms are governed by the laws of Poland. Disputes that cannot be resolved amicably will be submitted to the exclusive jurisdiction of the courts competent for the registered seat of Happy Cloud Studio Sp. z o.o. (Warsaw, Poland), unless mandatory consumer-protection rules of your country of residence require otherwise.

19. Miscellaneous

• Assignment: you may not assign these terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Severability: if any provision is held unenforceable, the rest of the terms remain in effect.
• No waiver: failure to enforce a provision is not a waiver of our right to enforce it later.
• Entire agreement: these terms, together with the Privacy Policy, Cookies notice, and Data Processing Agreement, are the entire agreement between us regarding the Service.
• Notices: we may give you notice by email to the address on your account. You may give us notice by email to zentriacrm@happycloudstudio.com.

20. Contact